Return Policy

If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. Exchanges must be accompanied with $12.00 check for return shipping, and an extra $2.00 for each additional item that you wish to exchange (Make checks payable to 'The El Paso Chihuahuas Team Shop'; money orders are not accepted). When the incorrect merchandise has been received, the store will ship out the correct merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the store will only refund shipping if your return was a result of our error. Please fill out the exchange form that is included with package and mail the form with your items to the following address: ATTN: El Paso Chihuahuas Team Store 303 N. Oregon Street Suite 120 El Paso, Texas 79901 For questions regarding refunds or exchanges, please call (915) 242-2055 or email jstaub@epchihuahuas.com.

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.